Director of Trade

San Francisco, CA
Full Time
Sales
Senior Manager/Supervisor

About Heath
Heath Ceramics is a California company making dinnerware and architectural tiles of good and enduring design for over 75 years. We are design-led, with the mission of creating products of beauty and integrity, while designing, manufacturing, and running our business in a way that's better for society and our planet. Our products are designed, manufactured, and sold in our two California factories and four showrooms, ensuring accountability in our process, from beginning to end. As a Certified B Corp, we maintain high social responsibility standards, environmental performance, and transparency. We believe in the benefits of local manufacturing and support a community of people committed to and inspired by the process of designing, making, and sharing. We believe in providing a living wage, full health and welfare benefits, and a place for meaningful work. 

Position Summary
Heath Ceramics is seeking a dynamic, strategic leader to join us as Director of Trade, driving the next chapter of growth for our B2B programs. This role is a unique opportunity for a builder who thrives at the intersection of strategy, relationship-driven sales, and operational execution and who is passionate about the design, corporate, and hospitality worlds. This role reports to Heath’s Vice President of Sales.  

Position Responsibilities

Strategic Growth & Sales Leadership:

  • Develop and implement strategic sales plans to achieve significant growth in the Trade program over the next three years 
  • Identify and capitalize on new business opportunities within the Design Professional, Corporate Gifting, and Hospitality sectors 
  • Create and execute effective sales programs to increase brand awareness, enhance perception, and generate sales 
  • Develop annual pricing and sales strategies in collaboration with the VP of Sales and VP of Finance 
  • Own and evolve the Trade program structure, including terms, discounting tiers, account onboarding, and customer lifecycle tools 

Cross-Functional Collaboration:

  • Build and maintain strong cross-functional relationships with Design, Marketing, Inventory Planning, Operations, Digital Experience, Merchandising, and Technology teams to ensure alignment and support for B2B initiatives 
  • Collaborate with:
    • Digital Experience teams on online shopper experience and content strategy 
    • Design team on product development and assortment strategy 
    • Director of Retail and Director of Tile
    • Marketing teams on channel-specific programs and brand positioning 
    • Technology teams on e-commerce and system integrations 
    • Operations teams on B2B specific fulfillment and customer service needs 
    • Define business requirements for B2B tools and support implementation of Trade-specific CRM, quoting, and ordering systems in collaboration with IT 

Team Management & Operational Excellence:

  • Oversee and manage a small but growing team, providing leadership, mentorship, and guidance 
  • Dive into the operational complexities of the B2B business, ensuring seamless execution and measurable results 
  • Maintain ownership and oversee growth of new business accounts to contribute to the overall success and incremental growth of the department 

Analytical Decision-Making & Financial Oversight:

  • Drive analytical decision-making through:
    • Demand planning and forecasting 
    • Sales performance analytics 
    • Sector profitability analysis 
  • Own the P&L of the Trade division 

Qualifications 

  • 10+ years of experience in B2B sales, account management, or business development, with at least 5 years in a leadership role, preferably in home goods, design, hospitality, or a related industry.
  • Proven track record of success in B2B sales, preferably within the design, corporate gifting, or hospitality industries 
  • Demonstrated experience in developing and executing strategic sales plans and achieving significant revenue growth 
  • Strong understanding of sales processes, customer relationship management, and market analysis.
  • Excellent leadership, communication, and interpersonal skills 
  • Ability to build and maintain strong relationships with internal and external stakeholders 
  • Proficiency in data analysis and reporting 
  • Experience managing a P&L 
  • Experience with forecasting 
  • Experience leading a team 

About You

  • You have a deep appreciation for design, craftsmanship, and the distinctive Heath Ceramics aesthetic
  • You bring a strategic mindset paired with a focus on achieving results  
  • You thrive in fast-paced, evolving environments and adapt with ease 
  • You’re a strong problem solver and confident decision maker 
  • You’re highly organized with exceptional attention to detail   

Work Environment, Hours, & Compensation
This is a full-time, exempt position, typically Monday through Friday. While we embrace a hybrid work model, in-person collaboration is a valued part of our culture. This role is based out of our San Francisco offices in the Mission District, with periodic travel to our Sausalito location and occasional visits to our Los Angeles showroom. Up to two remote workdays per week are available. The salary range for this position is $150,000 – $160,000, based on experience. 

Only Bay Area candidates will be considered. 

Benefits
We are committed to your health and well-being. Heath offers a comprehensive benefits package for full-time employees that includes a choice of medical plans, dental, vision, acupuncture and chiropractic, as well life insurance.  An annual 401(k) contribution that grows with job tenure. We offer a generous time-off allocation and a great discount on all Heath Ceramics products.

Proud Equal Opportunity Employer
At Heath, we don’t just accept difference — we celebrate it, we support it. Heath is proud to be an equal opportunity workplace. Our goal is to be a diverse workforce at all job levels. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, transgender status, age, marital status, veteran status, or disability status.

How to Apply
If you would like to be considered for this position, please send your resume and a cover letter that speaks directly to the position. Thank you for your interest!

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